Privacy Policy

This Privacy Policy applies to everyone who uses VeriTradie (veritradie.com.au) — job seekers, employers, and training provider advertisers on our Get Certified page. It's a single policy covering all three, with some sections relevant only to certain roles, clearly marked as such. VeriTradie is operated Australia-wide by VeriTradie (ABN 85 323 766 214) of 27 Carl St, Woolloongabba, Brisbane QLD 4102 ("VeriTradie", "we", "us", "our"). By using the Platform, you agree to the collection, use and disclosure of your personal information as described here.

• Account & profile information: your name, email, phone number, password, and account type (job seeker, employer, or training provider).
• Job seeker portfolio: trade, skills, bio, location, work photos, employment preferences, working rights, education level, and qualifications/tickets/licences you add.
• Employer & business information: company name, and ABN if you provide one (checked against the Australian Business Register).
• Verification documents: photos of licences/cards, and USI VET transcripts with their document reference numbers — collected only when you submit a credential for verification. See clause 5 for how briefly we keep these.
• CV and job application data: a structured snapshot of your profile at the time you apply for a job, plus any CV/cover letter file you upload — both shared with the employer you applied to.
• Messages and references: content of messages you send through the Platform, and reference details submitted by a referee via a private invite link.
• Payment information: handled by Stripe on our behalf — we don't collect or store your full card details ourselves.
• Training provider (RTO) listing information: your business name, contact email, courses offered, states serviced, and website link.
• Technical and usage information: device/browser information, pages visited, and click activity on sponsored Get Certified listings.

Directly from you, when you create an account, build your profile, submit a credential, apply for a job, send a message, or set up a sponsored listing. Automatically, through cookies and similar technology (see clause 9). From third parties — specifically the Australian Business Register and the USI Registry — but only to run a specific check you've requested or consented to.

To operate the Platform: creating and managing your account, matching seekers and employers, processing payments and credits, managing Get Certified sponsorships, verifying qualifications, sending you notifications, responding to support requests, and improving the Platform. We only use your information for marketing or advertising purposes where you've specifically opted in (clause 9).

If you use USI Registry verification, we submit your full name and the document reference numbers from your transcript to the Australian Government's USI Registry, with your specific, recorded consent given at the time, solely to confirm that qualification. This is subject to the USI Registry's own privacy arrangements in addition to ours.

If you provide an ABN, we check it against the Australian Business Register (ABR), a public Australian Government database. Because ABN registration is already public information, we retain your ABN and its verification status for as long as your account exists, rather than deleting it after the check like other verification documents.

Card and licence photos are processed in-house using automated text-recognition (OCR) technology on our own servers — they are not sent to any third-party verification service. See clause 5 for when these images are deleted.

We share personal information with:

• Australian Business Register (ABR): for ABN lookups, as described in clause 7.
• USI Registry (Australian Government): for qualification verification, only with your specific consent, as described in clause 6.
• Stripe: to process payments (job posts, credit purchases, Get Certified sponsorship). Stripe may hold and process your payment information overseas as part of providing that service.
• Resend: to send transactional and notification emails on our behalf (e.g. verification links, application updates, reference requests).
• Meta (Facebook/Instagram): we run the Meta Pixel on our site for ad measurement and targeting, as described in clause 10.
• Other users: profile, credential and portfolio information is shared with other users as described in the relevant Terms & Conditions — for example, with an employer who has revealed your profile, or an employer/seeker you're messaging.
• Training provider advertisers: we do not share your personal information with a Get Certified advertiser unless you've specifically opted in to that (for example, ticking a marketing consent box as part of a promotion).
• Law enforcement or regulators: where required or authorised by law.

Overseas disclosure: some of the providers above (including Stripe, Resend, and Meta) may store or process your information outside Australia as part of providing their services to us.

Your information is stored using Supabase (secure cloud database and file storage). Private documents and photos are only ever accessed through short-lived, time-limited links rather than public URLs, and database access is restricted by row-level security so users can only see what they're entitled to. Access by VeriTradie staff is limited to what's needed for verification review, support, or platform administration.

Retention depends on the type of information:

You can access and correct most of your own information directly through your account. You can also contact us to request access to, correction of, or (where applicable) deletion of your personal information, and we'll respond within a reasonable time.

If a data breach involving your personal information is likely to result in serious harm, we'll notify affected individuals and the Office of the Australian Information Commissioner (OAIC), in line with the Notifiable Data Breaches scheme under the Privacy Act 1988.

If you have a question or complaint about how we handle your personal information, contact us at admin@veritradie.com.au. We'll investigate and respond within a reasonable time. If you're not satisfied with our response, you can lodge a complaint with the OAIC at oaic.gov.au.

VeriTradie is not intended for use by anyone under 18, consistent with the eligibility requirements in our Terms & Conditions.

We may update this Privacy Policy from time to time. We'll post the updated version with a new date, and material changes will be flagged to active users.

Questions about this policy, or to exercise your privacy rights: admin@veritradie.com.au — VeriTradie (ABN 85 323 766 214) of 27 Carl St, Woolloongabba, Brisbane QLD 4102 ("VeriTradie", "we", "us", "our").